“LIUGONG CARE” is our service brand, and it stands for our service features which are “Customer-centric, Action, Reliable, and Expertise”. This is the instruction and principle for our and our dealers’ service team. We care about your machines and your business. We are dedicated to provide comprehensive support to you, no matter where you are, “LiuGong Care, By Your Side.
MAINTENANCE SUPPORT
Contact your local LiuGong dealer to arrange factory-trained service technicians to perform all maintenance on your equipment, to ensure that your equipment is always productive and your business profitable.
CALL CENTER
We stay closer to you by providing our call center for any inquiry, Service, Parts, Machines or anything about your LiuGong needs. Call centers are now available in China, India, Thailand, Vietnam, the Philippines, Myanmar, Indonesia, Russia, Sudan, providing timely support for customers. More call centers will be online soon.
CUSTOMER SUPPORT
Preventive Maintenance:
Before every busy season, contact your LiuGong dealer for a thoroughly inspection for your machines, and get proper maintenance service to make sure every crew will run at top productivity with maximum uptime.
Machine Handover:
Each LiuGong machine is inspected carefully by the dealer’s professional technician before handover, to ensure that the equipment is in good condition.
PROFESSIONAL SERVICE
Standardization：
We provide the customers with unified and standardized machine delivery, service manual and other services.
Certificate：
We provide professional comprehensive in house training services and materials for our dealers, whose service qualification are authorized and certified. You can rest assured on our dealers’ knowledge and expertise.
